Watch Out for Scams

The “Apple Security Alert” that you might encounter is indeed a scam. Apple does not send unsolicited warnings or make unsolicited calls to request personal or financial information. Overview of the Scam:

• The fake “Apple Security Alert” is a tech support scam designed to deceive users into calling fraudulent phone numbers.
• Malicious websites display convincing pop-ups that mimic legitimate Apple warnings about hacks, viruses, and compromised data.
• However, these alerts are phishing scams aimed at stealing personal information and money.

• How the Scam Works:
  1. Pop-Up Alerts: When you visit certain websites, you may encounter pop-up alerts claiming your device has been compromised by viruses or hacking attempts.
  2. Threatening Language: These fake alerts use Apple branding and threatening language about account hacks, viruses, and data loss to scare victims.
  3. Fraudulent Phone Numbers: The pop-ups provide tech support numbers. If you call these numbers, you’ll connect to fraudulent call centers.
  4. Remote Access Request: Scammers will request remote access to your device under the guise of removing viruses.
  5. Malware Installation: Once connected, scammers can install more malware, steal personal information, or trick you into buying unnecessary services and software.
• Common Traits of Fake Apple Security Alerts:
  • Apple Branding: Icons, Apple Support imagery, references to Apple devices or accounts.
  • Urgent Warnings: Messages about account hacks, detected viruses, and compromised systems.
  • Immediate Action: Urging you to call support numbers promptly.
  • Toll-Free Numbers: Often using area codes like 844, 855, or 877.
• What You Should Do:
  • Never call any numbers listed on these pop-ups. Legitimate Apple support would never contact users this way or request remote access.
  • Ignore the pop-ups and do not follow their instructions.
  • If you’ve already called the scammers or downloaded any software, consider taking steps to remove unwanted apps and malware from your device².
  • Stay vigilant to avoid falling victim to such scams in the future.

Treat all unsolicited phone calls or pop-ups with skepticism and do not provide any personal information. What to do if you have already clicked on the link and/or given out personal information:

1. Disconnect from the Internet:
   • Unplug your network cable or turn off Wi-Fi to prevent further communication with the scammers.
   • Disconnecting will limit their ability to cause additional harm.
2. Shut Down Your Computer:
   • Forcefully shut down your computer by holding down the power button until it turns off.
   • This will terminate any ongoing remote access sessions.
3. Change Your Passwords:
   • Change your passwords for all important accounts (email, banking, social media, etc.).
   • Use strong, unique passwords for each account.
   • If you’ve used the same password elsewhere, change it there too.
4. Scan for Malware:
   • Run a full system scan using a reputable antivirus or anti-malware software.
   • Remove any suspicious files or programs detected during the scan.
5. Check for Unauthorized Software:
   • Review your installed programs and uninstall any unfamiliar or suspicious software.
   • Look for recent installations that you didn’t authorize.
6. Contact Your Bank or Credit Card Company:
   • If you provided any financial information, notify your bank or credit card company immediately.
   • They can help monitor your accounts for unauthorized transactions.
7. Seek Professional Help:
   • Contact a local computer repair shop or IT professional.
   • They can assess the damage, remove any remaining malware, and secure your system.
8. Educate Yourself:
   • Learn about common scams to avoid falling victim in the future.
   • Be cautious when encountering unexpected pop-ups, calls, or emails.

Remember, scammers rely on fear and urgency to manipulate victims. Stay calm, take action promptly, and protect your personal information. If you have any doubts or need further assistance, consider reaching out to a professional for guidance.